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Diesel, Recalls, Volkswagen — November 8, 2011 at 10:26 am

VW TDI Recall: Squeaky Wheels Will Get the Grease


When following up on VW’s voluntary recall of TDI-powered Jetta, Jetta SportWagen and Golf models, one document now included in the NHTSA’s document record stood out. This FAQ for dealers describes how the squeaky wheel will get the grease. Figuratively, that is.

Jetta SportWagen TDI

Jetta SportWagen TDI

Parts to perform the necessary repairs under the program are in short supply, so vehicles that are “down” will be prioritized for repair. But dealers should also use scarce parts for any customers who let the dealer know they are worried about driving their recalled vehicle.

Q: “How can dealers assist customers with ‘car down’ situations, or customers who indicate that they are concerned about driving their vehicle before the repair is made?”

A: “Currently, a very limited supply of repair parts is available, and an initial parts allocation has been sent to dealers. These parts should be used to address customer vehicles that are “car down” situations, and should also be used to repair a customer vehicle if the customer has indicated they are concerned about driving their vehicle before the campaign repair has been made.”

Customers should also be aware that VW can provide loaner vehicles under an existing alternative transportation program and will reimburse customers who document any previous work related to the fuel leak issue.

Notification letters to customers are scheduled for this month, but a copy of the notification letter is not yet included in the NHTSA’s recall documents. Details can be found by searching for campaign ID 11V490000.